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Schedules Compiler/Scheduler

2 months ago

Manchester, United Kingdom Metroline Ltd Full time

About the Role:

We are seeking a highly skilled and experienced Schedules Compiler/Scheduler to join our Service Delivery team at Metroline Ltd. As a key member of the team, you will be responsible for planning, reviewing, and developing efficient and effective timetables and schedules that meet the requirements of the franchise and service delivery needs.

About the Company:

Metroline Ltd is a leading transportation company that provides high-quality services to our customers. We are committed to delivering exceptional customer service and ensuring the safety and reliability of our operations.

Key Responsibilities:

  • Compile and implement timetables and driver/vehicle schedules that meet the requirements of the franchise agreement and business needs
  • Ensure deadlines for producing timetables and driver/vehicle schedules are met
  • Work with the Service Delivery Team and Depot Management Team to introduce temporary schedules to minimize delays due to long-term disruptions such as roadworks
  • Provide information/data regarding schedules as required, including reporting on service change impacts to internal and external partners
  • Prepare and dispatch schedules/duty cards, both paper-based and electronic

Efficiency and Continuous Improvement:

  • Constantly strive to improve driver/vehicle schedule efficiency and service punctuality
  • Work with the Service Delivery team and Depot management to improve the service provided to passengers through improved reliability and maximizing bonuses through the bonus regime

Local and Franchised Agreement and Legislation Knowledge:

  • Maintain a full knowledge of current Operating and Scheduling Agreements
  • Maintain a full knowledge of the franchise requirements relating to timetables to be operated and the performance regime
  • Maintain a full knowledge of the Domestic Drivers Hours regulations (where different from the Company Scheduling Agreement) and European Drivers Hours Regulations

Technology:

  • Maintain a full knowledge of the computer-based schedules system used by the Company, and be able to assist other members of the Team when necessary

Other Duties:

  • Maintain a full knowledge of the Company's operating area, particularly with regard to Depots and relief point locations
  • Carry out various ad hoc tasks and additional duties as required by Senior Managers/Directors and provide cover for other Schedules Compilers/Schedulers in the event of sickness, absence, and holidays

Essential Criteria:

  • Experience of using computer-based scheduling software
  • Understanding of financial and costing procedures
  • Knowledge of the Domestic Driving Hours Regulations

Desirable Criteria:

  • Comprehensive geographical knowledge of the operating area and depot locations
  • Understanding of franchise and contractual procedures and obligations
  • Experience of Hastus Scheduling software

Competencies & Skills:

  • Communication skills - Excellent written and spoken English with the ability to communicate clearly and at all levels
  • Adaptability and resilience - Flexibility to adjust to changing industry demands and resilience in working under pressure
  • Analytical skills - Ability to collate and interpret statistical data and use the insight gained to guide decision-making and improvements, with excellent attention to detail
  • Organisational skills - Highly organized, motivated, and able to manage and own prioritize workload effectively and work to strict deadlines
  • Stakeholder Management - Ability to demonstrate credibility to build professional relationships with both employees and managers, and external stakeholders
  • Colleague Development - Ability to develop others to increase team and individual performance
  • Customer centricity - Exceptional customer service skills with a natural flair of providing support and guidance and going 'the extra mile'
  • Professional Integrity - Good awareness of company policies & procedures and employment legislation and acts with discretion when managing confidential matters

Hours of Work:

Basic 38 hours per week. Flexibility required for hours/days worked (including weekends) in line with operational requirements