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Account Coordinator

2 months ago

SunburyonThames, Surrey, United Kingdom Parkside Office Professional Full time
Account Coordinator Job Description

Parkside Office Professional is seeking an experienced Account Coordinator to join their busy Customer Care Team in Sunbury. This is an office-based role that requires a strong sense of ownership and responsibility for meeting the requirements of the role.

Key Responsibilities:
  • Deliver World-Class Service: Ensure a consistent delivery of service to clients and their managing agents.
  • Provide Key Account Support: Offer customer support via email, telephone, and at customer meetings.
  • Coordinate Customer Reviews: Coordinate, attend, and lead customer review meetings on a regular basis around the UK.
  • Monitor and Action SLA/KPIs: Monitor, action, and ensure adherence to customer SLA/KPIs.
  • Develop Customer Communication: Develop and provide a high standard of customer communication.
  • Liaise with Clients: Liaise with client contacts to build, develop, and maintain relationships.
  • Solve Problems: Effectively solve problems to satisfactory conclusion.
  • Prepare Reports: Prepare reports for clients and internal teams.
Requirements:
  • Strong Communication Skills: Excellent communication skills to act as a strategic partner to the client and influence internal teams.
  • Attention to Detail: High attention to detail.
  • Problem-Solving Skills: Practical problem solver and desire to overcome daily challenges.
  • Initiative and Self-Driven: Able to take initiative and be self-driven.