Contact Centre Team Lead

3 weeks ago


Chertsey, Surrey, United Kingdom Merlin Entertainments Full time
Job Opportunity

We are seeking a highly motivated and experienced Team Leader to join our Contact Centre team at our central Gateway location in Chertsey, Surrey.

The successful candidate will be responsible for leading a team of customer service representatives, driving individual and team performance, and ensuring exceptional customer experiences.

Key responsibilities include:

  • Leading and developing a team of customer service representatives
  • Driving individual and team performance to meet or exceed targets
  • Ensuring exceptional customer experiences through effective communication and problem-solving
  • Collaborating with other teams to achieve business objectives

This is a full-time permanent role, working any 5 days from 7, including weekends. The ideal candidate will be reasonably located to commute to Chertsey and have a strong passion for delivering exceptional customer service.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

If you are a motivated and experienced leader looking for a new challenge, please apply now.



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