Neighbourhood Housing Manager

1 month ago

Bradford, Bradford, United Kingdom Incommunities Full time
About the Role

We are seeking an experienced Neighbourhood Housing Officer to join our team on a fixed-term contract until May 2025. As a key member of our housing management team, you will be responsible for delivering a high-quality housing management service and making a real difference to our customers and the communities they live in.

Key Responsibilities
  • Ensure the provision of high-quality governance, legal, risk, and assurance services to the business, enabling it to meet statutory and regulatory compliance requirements.
  • Deliver a high-quality housing management service that supports customers to live well and enjoy their home and neighbourhood responsibly, offering support and ensuring Incommunities' duties as a landlord are fulfilled.
  • Coordinate a full range of housing services to ensure neighbourhoods are clean, safe, and pleasant places where people want to live, increasing sustainment and reducing turnover of tenancies, and contributing to maximising occupancy rates and income collection.
  • Develop and sustain constructive relationships with individuals and representatives working to improve the quality of life in their communities, working with others to develop and empower community groups, and assisting with bids for external funding.
About You
  • Have experience dealing with members of the public, particularly handling distressed and anxious individuals, and/or those reluctant to accept or follow advice.
  • Be committed to continuous professional development, with a focus on achieving CIH Level 3.
  • Have excellent organisation skills and be able to prioritise your workload.
  • Enjoy working as part of a team.
Requirements
  • Must have experience of general needs housing management and understanding of housing and estate management standards and practices, including ASB, lettings, exchanges, repairs, and rents.
  • Have a good understanding of housing legislation and be able to give advice to those who require it.
  • Be flexible and able to manage your own time.
  • Able to interpret and apply legislation and Incommunities' procedures.
  • Excellent customer service and communication skills.
  • Driving licence and own vehicle (highly desirable, as you will be expected to travel across Bradford).
Benefits
  • Salary of £31,870 up to £35,519 per year, dependent on experience (pro rata).
  • Essential car user allowance plus mileage.
  • West Yorkshire Pension Fund membership.
  • Equivalent to 28 days annual leave, increasing with service, plus bank holidays.
  • Option to buy and sell annual leave.
  • Training, development, and qualification opportunities.
  • Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers).
  • Corporate health scheme membership.
  • Access to an Employee Assistance Programme.
  • Cycle to work scheme.
  • Local gym membership discounts.

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