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Administrative Support Specialist
2 months ago
About the Role
We are seeking an experienced Administrative Support Specialist to join our team at Alliance Psychological Services Limited. As a key member of our administrative team, you will provide essential support to our therapists and staff, ensuring the smooth operation of our services.
Main Responsibilities
- Provide administrative support to our therapists and staff, including maintaining accurate records and databases.
- Manage supervisor alerts and liaise directly with service leads/managers.
- Ensure a professional customer-focused service is maintained with excellent communication.
- Participate in the organization and improvement of administrative systems to ensure consistency across all teams.
- Contribute to team and service development.
- Present a good image of Alliance and the Child and Family Service, maintaining good working relationships with internal and external stakeholders.
Requirements
- NVQ Level 2 or equivalent in Administrative/Business subject.
- Experience and understanding of database systems.
- Excellent telephone and verbal communication skills.
- Accuracy and attention to detail.
- Understanding of confidentiality.
- Experience of working within a busy environment within agreed timescales.
- Ability to take minutes in meetings and disseminate to attendees.
Desirable Qualifications and Experience
- Previous experience in NHS/healthcare.
- Experience of working in the mental health sector.
- Understanding of mental health services.
- Experience in telephone support or similar.
Personal Qualities
- High level of motivation and organizational skills.
- Ability to work within a team and foster good working relationships.
- Ability to work under pressure and alone at times.
- Ability to handle sensitive and emotionally difficult calls.
- Regard for others and respect for individual rights of autonomy and confidentiality.
- Flexible and adaptable.
- Act in ways that support equality and promote diversity.
