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Cloud Services Manager

2 months ago

Warrington, Warrington, United Kingdom Cloud Decisions Full time
About Cloud Decisions

Cloud Decisions is a fast-growing enterprise cloud provider, offering fully managed cloud environments and connectivity services. We are a team of passionate individuals who love what we do, offering a fast-paced, dynamic environment where your ideas and expertise will be valued, and your contributions will make a real impact.

The Role

We are seeking a highly skilled and experienced Technical Services Manager to join our team. As a Technical Services Manager, you will be responsible for leading our technical team, driving service excellence, and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities
  • Team Leadership: Build, manage, and motivate our technical team, fostering a supportive and productive work environment.
  • Service Excellence: Develop and implement strategies that drive efficiency and ensure the highest standards of customer service.
  • Cross-Department Collaboration: Work closely with all departments to stay informed and ensure a seamless service experience for our clients.
  • Problem Solving: Tackle a variety of challenges with analytical thinking and a proactive approach.
Requirements
  • Experience: A minimum of 3 years in a similar MSP role, ideally with cloud solutions, and a track record of managing technical teams.
  • Technical Expertise: Strong background in troubleshooting and resolving complex technical issues, with a solid understanding of cloud products and the industry.
  • Communication Skills: Highly articulate, with excellent written and verbal communication abilities.
  • Passion & Drive: High energy, self-motivated, and a genuine interest in technology and business.
  • Leadership: Proven ability to build and nurture a cohesive team, guiding them to success.
About You

We are looking for a highly skilled and experienced Technical Services Manager who is passionate about technology and customer service. If you have a strong background in cloud solutions, excellent communication skills, and a proven track record of leading technical teams, we would love to hear from you.