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IT Support Specialist
2 months ago
About Us
Candidate Source is a leading Managed Service Provider (MSP) with a strong technical team dedicated to delivering exceptional IT support and services to our diverse client base.
Job Summary
We are seeking an experienced Second Line Support Engineer to join our busy helpdesk team. As an IT Support Helpdesk Engineer, you will be responsible for providing day-to-day support on a busy helpdesk, maintaining and managing customer networks on-prem, datacenter, and cloud environments.
Key Responsibilities
- Provide day-to-day support on a busy helpdesk.
- Maintain and manage customer networks on-prem, datacenter, and cloud environments.
- Diagnose and resolve complex faults and act as an escalation point for the technical team.
- Work extensively with Office 365, Backups.
- Drive to customer sites as required to provide on-site support and maintenance.
- Collaborate with other team members to ensure seamless service delivery.
- Document all support activities and resolutions in the helpdesk system.
Requirements
- Experience with Office 365, Active Directory, and basic networking.
- Proven experience in both on-site and helpdesk support roles.
- Strong problem-solving skills and the ability to diagnose and fix faults.
- Excellent communication and interpersonal skills.
- Ability to drive and access to a vehicle for customer site visits when required.
Desirable Skills
- Certifications such as Microsoft Certified: Azure Administrator Associate, CompTIA Network+, or similar.
- Networking, VLANS, Wireless, Firewalls, Intune.
- Familiarity with ITIL practices.
Benefits
- Competitive salary and a thriving technical environment.
- Hybrid working policy.
- Opportunities for professional development and certification.
- 20 days Holiday (plus bank holidays) and your birthday off.
- Company pension.
