Head of Repairs Operations

5 days ago


Aldershot, Hampshire, United Kingdom Mainstay Recruitment Solutions Ltd Full time
Head of Repairs Opportunity

Mainstay Recruitment Solutions Ltd is delighted to partner with a leading hard services contractor to find an experienced Head of Repairs to join their leadership team.

About the Role

We are seeking a skilled and driven professional to oversee the day-to-day delivery of reactive repairs on a housing contract, supporting a large community and managing a team of skilled mobile tradespeople and a dedicated scheduling team.

Key Responsibilities
  • Lead and manage the repairs programme, ensuring smooth operations, excellent customer service, and high-quality outcomes.
  • Coordinate resources to ensure that both pre- and post-repair activities are completed efficiently and to a high standard.
  • Take ownership of all aspects of the repairs process, from scoping and budgeting to contract management and delivery of value for money.
  • Monitor the quality of work, resolve issues, and implement lessons learned for continuous service improvement.
  • Ensure compliance with health and safety regulations, including CDM and asbestos control, maintaining rigorous adherence to all relevant policies and procedures.
  • Build and maintain strong relationships with key stakeholders, including clients, contractors, and suppliers, to ensure seamless communication and satisfaction throughout the repair lifecycle.
Requirements
  • Deep knowledge of housing maintenance, construction, and service delivery.
  • Strong leadership and people management skills, with the ability to inspire and direct teams.
  • Proven experience in managing reactive repairs in a high-volume environment.
  • Expertise in contract and budget management, with a focus on delivering value for money.
  • A proactive approach to driving policy changes and service improvements.
  • Commitment to delivering top-tier customer service, with excellent communication and problem-solving skills.
  • Expertise in compliance, health and safety, and project management to help drive operational success.
  • Strong analytical skills and attention to detail.
About the Company

Mainstay Recruitment Solutions Ltd is a leading recruitment agency specializing in the placement of skilled professionals in the construction and facilities management sectors.

We work closely with our clients to understand their needs and provide tailored solutions to meet their requirements.

We are committed to delivering exceptional service and building long-term relationships with our clients and candidates.



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