Executive Director
3 days ago
We are seeking a highly experienced and strategic leader to serve as the Director of Transportation Services at Harvard University. This is a key role that will oversee the management of transportation, parking, mail, and customer service center operations, ensuring high levels of service delivery and compliance with university policies and local/state/federal regulations.
Key Responsibilities- Oversee transportation, parking, mail, and customer service center operations, ensuring high levels of service delivery and compliance with university policies and local/state/federal regulations.
- Prepare and manage the operating budget and capital spending plan for the department using data-driven forecasting, sound decision-making and adherence to the highest levels of stewardship.
- Develop short- and long-term strategic plans for Harvard Transportation Services to support mission-minded university initiatives, Campus Services, and departmental goals.
- Lead and develop leadership team, currently consisting of 4 directors, 1 communications manager, 1 project manager, 1 staff assistant.
- Evaluate the transportation needs of a continuously evolving campus community that is growing and changing in a post-covid world and propose recommendations for improvements.
- Collaborate with Schools and Units to evaluate new technologies, programs, and initiatives to enhance transportation operations and sustainability goals.
- Perform and lead analytics for operations performance metrics, customer satisfaction, and regulatory requirements.
- Bachelor's degree required with additional experience in facilities, logistics, campus or urban planning, or related fields.
- 10+ years of progressive management experience in dynamic transportation and parking operations, including developing and managing large capital plans and budgets and overseeing large, diverse teams.
- Demonstrated experience building relationships across complex organizations in a decentralized environment.
- Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary caregivers.
- Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits.
- Work/Life and Wellness: Child and elder/adult care resources including on-campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
- Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
- Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
- Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
- Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
- Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.).
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