Customer Support Team Lead

16 hours ago

London, Greater London, United Kingdom Crane Venture Partners Full time
Support Team Lead

We are seeking a highly skilled and experienced Support Team Lead to join our team at Crane Venture Partners. As a key member of our support team, you will be responsible for leading a high-performing team of customer support agents, ensuring that our customers receive exceptional support and service.

Key Responsibilities
  • Lead a team of customer support agents, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge needed to provide excellent support.
  • Develop and implement processes and procedures to improve customer satisfaction, reduce support requests, and increase efficiency.
  • Collaborate with cross-functional teams, including product, engineering, and operations, to ensure seamless support and service delivery.
  • Manage and analyze key performance metrics, including customer satisfaction, support request volume, and resolution rates, to identify areas for improvement and optimize support processes.
  • Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams, to ensure effective communication and collaboration.
Requirements
  • Proven experience in a support leadership role, with a strong track record of leading high-performing teams and driving customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, vendors, and internal teams.
  • Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong technical skills, with experience working with support software and tools.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced support leader looking for a new challenge, we encourage you to apply.

  • Customer Propositions Lead

    3 weeks ago

    London, Greater London, United Kingdom Lead Talent Group Limited Full time

    About the RoleWe are seeking a highly skilled Marketing Communications Specialist to join our team at Lead Talent Group Limited. As a key member of our Customer Propositions and Marketing function, you will play a critical role in supporting the strategic and revenue growth priorities of our organization.Key ResponsibilitiesDevelop and Execute Marketing...

  • Customer Support Team Lead

    4 days ago

    London, Greater London, United Kingdom Swap Full time

    About the RoleWe are seeking a highly skilled Customer Support Manager to lead our customer support team at Swap, a leading software provider dedicated to empowering e-commerce brands. As a key member of our team, you will be responsible for delivering exceptional customer support, training and developing our growing team, and shaping our customer support...

  • Customer Support Team Lead

    4 days ago

    London, Greater London, United Kingdom Swap Full time

    About the RoleWe are seeking a highly skilled Customer Support Manager to lead our customer support team at Swap, a leading software provider dedicated to empowering e-commerce brands. As a key member of our team, you will be responsible for delivering exceptional customer support, training and developing our growing team, and shaping our customer support...

  • Customer Support Team Lead

    4 days ago

    London, Greater London, United Kingdom Swap Full time

    About the RoleWe are seeking a highly skilled Customer Support Manager to lead our customer support team at Swap, a leading software provider dedicated to empowering e-commerce brands. As a key member of our team, you will be responsible for delivering exceptional customer support, training and developing our growing team, and shaping our customer support...

  • Customer Support Team Lead

    4 days ago

    London, Greater London, United Kingdom Swap Full time

    About the RoleWe are seeking a highly skilled Customer Support Manager to lead our customer support team at Swap, a leading software provider dedicated to empowering e-commerce brands. As a key member of our team, you will be responsible for delivering exceptional customer support, training and developing our growing team, and shaping our customer support...

  • Customer Support Team Lead

    1 day ago

    London, Greater London, United Kingdom HeadX Full time

    Customer Support Team LeadWe are seeking an experienced Customer Support Team Lead to join our dynamic team at HeadX. As a key member of our customer service team, you will be responsible for providing exceptional customer service and promoting a positive customer experience.Key Responsibilities:Develop and implement customer service strategies to improve...

  • Customer Support Team Lead

    1 day ago

    London, Greater London, United Kingdom HeadX Full time

    Customer Support Team LeadWe are seeking an experienced Customer Support Team Lead to join our dynamic team at HeadX. As a key member of our customer service team, you will be responsible for providing exceptional customer service and promoting a positive customer experience.Key Responsibilities:Develop and implement customer service strategies to improve...

  • Customer Support Team Lead

    3 days ago

    London, Greater London, United Kingdom Swap Full time

    About the RoleWe are seeking a seasoned Customer Support Manager to lead our customer support team at Swap, a leading software provider dedicated to empowering e-commerce brands. As the first ever Customer Support Manager hired at Swap, you will have the exciting opportunity to create processes from scratch and streamline the current way in which the team...

  • Customer Support Team Lead

    3 days ago

    London, Greater London, United Kingdom Swap Full time

    About the RoleWe are seeking a seasoned Customer Support Manager to lead our customer support team at Swap, a leading software provider dedicated to empowering e-commerce brands. As the first ever Customer Support Manager hired at Swap, you will have the exciting opportunity to create processes from scratch and streamline the current way in which the team...

  • Customer Support Team Lead

    2 weeks ago

    London, Greater London, United Kingdom Swap Full time

    Job Description**About Swap**Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimize their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where...

  • Customer Support Team Lead

    2 weeks ago

    London, Greater London, United Kingdom Swap Full time

    Job Description**About Swap**Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimize their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where...

  • Customer Support Team Lead

    5 days ago

    London, Greater London, United Kingdom Swap Full time

    About the RoleWe are seeking a seasoned Customer Support Manager to lead our customer support team at Swap, a leading software provider dedicated to empowering e-commerce brands. As the first ever Customer Support Manager hired at Swap, you will have the exciting opportunity to create processes from scratch and streamline the current way in which the team...

  • Customer Support Team Lead

    5 days ago

    London, Greater London, United Kingdom Swap Full time

    About the RoleWe are seeking a seasoned Customer Support Manager to lead our customer support team at Swap, a leading software provider dedicated to empowering e-commerce brands. As the first ever Customer Support Manager hired at Swap, you will have the exciting opportunity to create processes from scratch and streamline the current way in which the team...

  • Customer Support Team Lead

    5 days ago

    London, Greater London, United Kingdom Swap Full time

    {"title": "Customer Support Manager", "description": "Role OverviewSwap is seeking a seasoned Customer Support Manager to lead our customer support team. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesManage and coach a team of customer support...

  • Customer Support Team Lead

    5 days ago

    London, Greater London, United Kingdom Swap Full time

    {"title": "Customer Support Manager", "description": "Role OverviewSwap is seeking a seasoned Customer Support Manager to lead our customer support team. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesManage and coach a team of customer support...

  • Customer Support Team Lead

    2 weeks ago

    London, Greater London, United Kingdom Swap Full time

    About SwapSwap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimize their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation...

  • Customer Support Team Lead

    2 weeks ago

    London, Greater London, United Kingdom Swap Full time

    About SwapSwap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimize their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation...

  • Customer Support Team Lead

    4 days ago

    London, Greater London, United Kingdom HeadX Full time

    About HeadXWe are a dynamic and innovative company that specializes in building online businesses. Our team has over 15 years of experience in the online space, with a proven track record of growing and consulting companies to 8-figure brands. Our current eCommerce platform has grown from $0 to $1M monthly revenue in just 6 months, and we are now expanding...

  • Customer Support Team Lead

    4 days ago

    London, Greater London, United Kingdom HeadX Full time

    About HeadXWe are a dynamic and innovative company that specializes in building online businesses. Our team has over 15 years of experience in the online space, with a proven track record of growing and consulting companies to 8-figure brands. Our current eCommerce platform has grown from $0 to $1M monthly revenue in just 6 months, and we are now expanding...

  • Customer Support Team Lead

    1 week ago

    London, Greater London, United Kingdom Swap Full time

    Job Title: Customer Support ManagerAbout the RoleWe are seeking a highly skilled and experienced Customer Support Manager to lead our customer support team at Swap. As a key member of our team, you will be responsible for delivering exceptional customer support, training and developing our team members, and contributing to the development of our customer...