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Band 4 Patient Flow Coordinator

3 months ago


Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

Position Overview

*For a comprehensive job description for this role, please refer to the attached Job Description.*

Key Responsibilities

*For a comprehensive job description for this role, please refer to the attached Job Description.*

About Our Organization

We are acknowledged as one of the premier NHS Foundation Trusts in the UK. Our mission is to Enhance Healthier Lives, and we understand that achieving this requires exceptional personnel.

Our pledge to our employees is to cultivate the optimal working environment, and we are committed to:

- Investing in the health and wellness of our team, including a promise to provide flexible working arrangements where feasible;
- Offering a diverse range of training and development opportunities to support their personal and professional growth.

UHB is dedicated to ensuring that our workforce is treated equitably and feels a sense of belonging, by fostering a compassionate and inclusive atmosphere. This involves ensuring equal opportunities; eliminating all barriers, including discrimination, and enabling each individual staff member to realize their full potential, achieve their aspirations, and thrive in their roles. This is more than just a statement. We are taking tangible steps. Our commitment to an inclusive culture is integrated at all levels of the organization, where every voice is valued, driven by our diverse and active staff networks, and at the Board level by the Fairness Taskforce led by our CEO. We promote a culture that empowers staff to challenge discriminatory practices and allows individuals to bring their 'whole self' to a more compassionate, connected, and bold workplace.

University Hospitals Birmingham operates as a Smoke-Free facility.

Job Duties

*For a comprehensive job description for this role, please refer to the attached Job Description.*

Candidate Profile

Qualifications

Essential

  • *Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care/ HNC in Business or relevant equivalent experience*

Desirable

  • *Completion of a Computer Literacy Course ECDL*

Experience

Essential

  • *Proficient in utilizing a comprehensive range of IT systems and patient data systems*
  • *Experience with Microsoft Office, including Word and Excel*
  • *Experience in scheduling outpatient appointments and/or admissions*
  • *Experience working within a multi-disciplinary team*
  • *Experience in a healthcare environment*
  • *Customer service experience*
  • *Experience managing patient complaints*

Desirable

  • *Experience within the NHS*
  • *Experience in supervising staff*
  • *Experience using digital dictation systems*

Additional Requirements

Essential

  • *Ability to work for extended periods on a computer*
  • *Ability to maintain a professional demeanor at all times*
  • *Ability to adhere to and implement policies and protocols*
  • *Dependable and adaptable*
  • *Demonstrable commitment to understanding our Trust values of respect, kindness, excellence, and safety, with behavior that reinforces these values*