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IT Support Specialist
2 months ago
IT Support Technician FTC 12 Months
Location: Wolverhampton (i54)
We are seeking a skilled IT Support Technician to provide expert technical assistance to our team. This role requires a customer-focused individual who can efficiently resolve a wide range of IT and technical support requests.
Key Responsibilities:
- Provide technical support and guidance to end-users on various IT service requests.
- Assist in the development and improvement of our division-wide support function.
- Support the IT Manager and wider team as needed.
- Resolve general hardware issues, including laptops, PCs, servers, and printers.
- Offer support for standard software such as MS Office 365, SharePoint, and Windows 10/11.
- Act as administrator for systems like end-user backup systems, signature software, asset inventory, and auditing.
- Ensure the IT support helpdesk is up-to-date and manage the system on a daily basis.
Requirements:
- Previous experience in a 1st line IT support role or a relevant qualification, such as CompTIA, CISCO, or Microsoft.
- Good working knowledge of general Microsoft software and network connectivity, including TCP/IP, VPN, and VLANs.
- Experience with Windows server, Hyper-V, Cisco Meraki, Esxi, and Mimecast is beneficial.
- A flexible approach, with the ability to prioritize and work under pressure, to meet deadlines.
- The ability to work independently and within a team.
- Excellent communication skills, with a professional and proactive approach to customer service.
About Us
At Tyman UK and Ireland, our purpose is to transform the security, comfort, and sustainability of living and working spaces through our expert touch. We are a global company with over 4000 employees and facilities in 17 countries. Our job is to develop window and door hardware that stands out from the rest while giving the fabricator, installer, and homeowner clear benefits.
