Account Management Specialist

2 weeks ago


Coventry, Coventry, United Kingdom DHL Germany Full time
Job Title: Account Management Specialist

At DHL, we are seeking a highly skilled Account Management Specialist to join our team. As a key member of our operations team, you will play a vital role in coordinating our daily warehouse and distribution requirements.

Key Responsibilities:
  • Manage the successful delivery of waste & recycling services for a key customer account.
  • Build and maintain strong relationships with the customer and other key stakeholders to ensure excellent customer experience.
  • Oversee the successful delivery of services and collaborate with the customer to identify and deliver value-added initiatives that support their sustainability objectives.
  • Manage customer budget and help deliver operationally in line with the customer budget.
  • Work closely with the customer team to deliver positive renewal strategies and results.
  • Line management of 1 x Operations Controller.
  • Travel included with the role within UKI.
Requirements:
  • 2+ years Supply Chain or Logistics Experience required.
  • Customer relationship management exposure required.
  • 2 years' + experience of the Waste and recycling sector (desirable).
  • Experience of customer-facing role at management level.
  • Strong interpersonal skills with a proven ability to maintain pivotal customer relationships.
Why Choose Us?

As a valued member of our team, you will be entitled to an award-winning range of benefits, including:

  • Free confidential 24/7 GP service
  • Hundreds of discounts (including retail, childcare, and gym)
  • Affordable loans and enhanced pension scheme
  • 24/7 employee support service for you and your family with access to free counseling and more.

We are committed to ensuring that all our resourcing activities are fair, transparent, and consistent across the UK.



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