Mercedes Digital Sales Consultant
1 week ago
We are seeking a highly skilled and motivated individual to join our team as a Mercedes Digital Sales Advisor. As a key member of our internet sales division, you will play a crucial role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:- Contact customers who enquire via the Mercedes-Benz website within given timescales
- Identify customer requirements and pass on leads to the Sales Team for follow up
- Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed
- Accurately administer details of conversations on our Dealer Management System
- Record contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standards
- Validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy
- Promote other services and products as appropriate
- Ideal candidate will have experience in dealership sales and aftersales environments
- Ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS
- Good administrational knowledge
- Able to demonstrate a track record of achievement in both sales and customer service
- Is able to follow a compliant process, and can communicate over the telephone and via email in a professional manner
- Is able to engage customers and build relationships
- Has a genuine interest and passion for the motor industry, keeping abreast of developments
- Is numerate and analytical with strong attention to detail and possesses intermediate IT skills
- Embraces new ideas and thinking; eager to learn and develop their self
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
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