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Process Optimization Specialist

2 months ago

Birmingham, Birmingham, United Kingdom The Gambling Commission Full time
About the Role

We are seeking a highly skilled Process Optimization Specialist to join our team at The Gambling Commission. As a key member of our Operations Improvement programme, you will play a crucial role in driving process excellence and delivering business benefits.

Key Responsibilities
  • Conduct thorough analysis of current operational processes to identify inefficiencies, bottlenecks, and areas for improvement.
  • Develop and implement process optimization strategies to enhance efficiency and improve overall service quality.
  • Utilize data-driven techniques to monitor process performance and drive continuous improvement initiatives.
  • Design and document 'As Is' and 'To Be' processes, ensuring they align with regulatory requirements and Commission objectives.
  • Collaborate with Digital and other Commission departments to ensure processes are effectively integrated with the Commission's technology solutions.
  • Work closely with internal stakeholders to gather requirements, understand challenges, and develop effective process solutions.
  • Evaluate the strengths and weaknesses of identified benefits analysis and lead on identifying business-related actions that will assist with project delivery.
  • Facilitate workshops, meetings, and training sessions to promote process understanding and 'buy in' across the Commission.
  • Ensure all processes comply with relevant regulatory standards and internal policies.
  • Develop key performance indicators (KPIs) to measure process effectiveness and efficiency.
Requirements
  • Proficient in gathering business requirements and mapping processes at a varying level of detail and translating them into new or improved processes.
  • Strong analytical and problem-solving skills, taking a proactive approach to identifying and addressing issues with current processes.
  • Excellent communication and presentation skills with ability to articulate complex processes clearly and concisely.
  • Ability to work collaboratively in a team environment and manage relationships with stakeholders at all levels of the Commission.
  • Ability to create governance, standards, policies, and processes, communicating and getting buy in from stakeholders at all levels.
  • Familiarity with Lean Six Sigma methodologies and certification.
About Us

The Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people, and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups, and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.