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Project Operations Manager

2 months ago

Slough, Slough, United Kingdom CBRE Full time
Job Title: Project Operations Manager

Business Sector: Data Centre Solutions

Location: Slough, UK

Reporting to: Head of Projects or Project Manager

COMPANY PROFILE

CBRE stands as the foremost authority in real estate services, utilizing the industry's most extensive knowledge base to fulfill the commercial real estate requirements of clients globally. Our ambition is to be the leading, vertically integrated, globally capable real estate service firm. With a workforce exceeding 70,000 employees, we operate across 48 countries.

Purpose of the Role

The primary objective of this position is to:
  • Ensure the safe and timely execution of projects.
  • Communicate project deliverables, dependencies, and risks to the Head of Projects/Project Manager and clients throughout the project lifecycle.
Key Responsibilities
  • Identify and relay project opportunities to the Head of Projects (HoP)/Project Manager (PM) from a designated portfolio of maintenance contracts.
  • Engage with key stakeholders to understand their needs and provide insights on the feasibility of their projects, establishing a trusted advisory role.
  • Comprehend the complete scope of project works, including budgetary requirements and desired profit margins.
  • Operate within the existing CDM framework, primarily assuming the role of principal contractor.
  • Recognize, mitigate, and manage all statutory and commercial risks associated with the projects supervised.
  • Ensure that QHSE practices and processes are thoroughly integrated into each project.
  • Adhere to project management policies and procedures consistently.
  • Oversee the daily operational aspects of the projects, including subcontractor management and site supervision.
  • Collaborate closely with relevant stakeholders to facilitate effective and efficient project implementation.
  • Ensure that customer acceptance is documented and aligns with project plans.
  • Maintain project documentation to ensure it is complete, current, and properly stored.
Business Development
  • Identify and communicate project opportunities to the HoP/PM.
  • Enhance visibility and presence on customer sites to leverage opportunities.
  • Collaborate with colleagues to identify project opportunities and utilize case studies to promote business, including hosting key decision-makers for site tours.
Relationship Building
  • Cultivate strong, effective working relationships with clients and site teams.
  • Develop a comprehensive understanding of each client's business, organization, and objectives.
  • Foster enduring relationships with client personnel to strengthen ties.
  • Communicate effectively with clients to ascertain needs and evaluate alternative business solutions.
  • Exercise sound judgment in all project communications, ensuring timely updates to key stakeholders, including the team, clients, and management.
  • Ensure that projects meet both internal and client expectations regarding quality, budget, timelines, and strategic goals.
Commercial Acumen
  • Grasp pricing models and billing procedures.
  • Assist the Project Manager in managing scope changes through client change orders, internal change orders, phased delivery, or other methods to ensure projects meet timelines, scope, budget, and strategic expectations.
  • Monitor and report hours and expenses for each project.
  • Participate in project reviews to assess profitability, revenue, margins, etc.
Project Management Process
  • Ensure all parties involved in project delivery comprehend the scope of work to meet customer specifications.
  • Guarantee that each project aligns with QHSE processes, including the Construction Phase Plan, ensuring all personnel possess the required skills.
  • Identify, track, manage, and mitigate risks on each project, escalating issues as necessary to minimize impacts on quality, budget, and timelines.
  • Ensure that supply partners on-site are informed of all necessary items for project files, health and safety, toolbox talks, RAMS, site audits, commissioning, O&M manuals, permits to work, etc.
  • Be present on-site for project works, including any out-of-hours requirements.
  • Ensure all variations to the works are documented and reported to the HoP/PM.
  • Confirm that all O&M manuals are complete and accessible prior to practical completion.
Required Skills
  • Ability to plan and organize labor, equipment, and work schedules.
  • Strong influencing and negotiation capabilities.
  • Proven ability to deliver projects on time and within budget.
  • Proficiency in understanding financial metrics.
  • Excellent interpersonal and communication skills.
  • Strong analytical and problem-solving abilities.
  • Capacity to work independently with minimal supervision.
  • Effective and fluent communication skills.
  • Awareness of contractual terms.
Knowledge Requirements
  • Competent in health and safety legislation.
  • Understanding of the distinction between markup and margin.
  • Fully knowledgeable in project management methodologies.
Experience
  • At least 5 years of proven supervisory experience in M&E, FM, construction, or critical environments.
  • Demonstrable experience in team management.
  • Proven track record of managing a P&L.
Qualifications
  • Compliance with the training matrix for Project Site Supervisor for QHSE.
  • Recognized technical qualification in construction, mechanical, electrical, or a related field.
  • Business-level proficiency in written and verbal literacy and numeracy.
Desirable Qualifications
  • APM certification.
  • Knowledge of CDM regulations.
  • SMSTS certification.
  • IOSH certification.
  • ILM2 - Principles of Team Leading.
Aptitude
  • Strong interpersonal and communication skills.
  • Excellent influencing abilities.
  • Capacity to inspire confidence.
  • Ability to manage a high degree of variability.
  • High integrity and self-awareness.
  • Highly organized with a keen attention to detail.
  • Results-oriented.
Travel Requirements

Willingness to travel across the UK as required by the role.

Core Competencies
  • Understanding customer needs.
  • Responsiveness.
  • Competence in delivery.
  • Accessibility.
  • Innovation.
  • Communication.
  • Reliability.
  • Commercial awareness.
EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate based on gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability, or age.