Distributed Field Support Specialist
1 month ago
Distributed Field Support Engineer
Location:
Dorset / Somerset
Salary:
D.O.E
Key Responsibilities:
Diagnose and repair complex IT equipment, including PCs, laptops, printers, and servers, as well as retail equipment and peripherals.
Provide desk-side support to clients, ensuring prompt and effective resolution of technical issues.
Collaborate with other engineers to deliver high-quality services to customers, sharing knowledge and expertise to drive success.
Cover site roles as required, adapting to changing circumstances and priorities.
Perform customer rebuilds and configuration, ensuring seamless transitions and optimal system performance.
Undertake AV repairs and printer maintenance, leveraging technical expertise to resolve complex issues.
Participate in IMAC projects, working closely with colleagues to deliver results-oriented solutions.
Stay up-to-date with new technologies, including AV and Cisco systems, to enhance skills and knowledge.
Comply with company policies, guidelines, and health and safety regulations, maintaining a safe and professional work environment.
Maintain a professional appearance and demeanor at all times, reflecting positively on Verelogic.
Respond promptly to management requests, providing accurate and timely information.
Familiarize yourself with customer policies and processes, ensuring seamless integration and effective support.
Demonstrate approachability and a willingness to learn, embracing new technologies and adapting to change.
Ensure company assets are maintained in good working order, promoting efficiency and productivity.
Skills and Experience:
Proven operation knowledge of PCs, laptops, printers, and associated peripherals.
Familiarity with key client-specific procedures and protocols.
Trained in desktop, laptop, printer, and server maintenance, with a strong focus on troubleshooting and repair.
Extensive knowledge of common software products and applications.
Experience with AV systems, including installation, maintenance, and repair.
Strong customer-facing skills, with the ability to communicate effectively and build trust with clients.
BPSS (Baseline Personnel Security Standard) clearance, with the potential for SC Clearance.
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