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Senior Premium Operations Manager
2 months ago
About the Role
Aramark UK is seeking a highly skilled and experienced Senior Premium Operations Manager to join our team at Everton Football Club. As a key member of our operations team, you will be responsible for delivering exceptional dining experiences to our premium guests.
Key Responsibilities
- Lead a team of permanent managers and casual staff to deliver high-quality food and beverage services in our premium outlets.
- Develop and implement a comprehensive mobilisation plan for premium hospitality services, ensuring seamless execution on match and non-match days.
- Oversee the setup and configuration of all premium hospitality areas, including suites, VIP lounges, and exclusive dining areas.
- Ensure all facilities meet high standards of cleanliness, functionality, and aesthetic appeal.
- Work closely with suppliers and contractors to procure necessary equipment, furnishings, and supplies.
- Develop and implement effective recruitment plans and processes to source and deploy large volumes of casual workers per event requirements.
- Develop training programs to ensure staff are equipped to provide exceptional service to premium guests.
- Financially accountable for all costs and profitability of the premium operations, both match and non-match day.
- Liaise with culinary and marketing teams to implement continuous product development and drive innovation and new ideas.
Requirements
- A naturally confident leader with senior management experience to inspire large operational teams to deliver results.
- Ability to manage a mixed portfolio of outlets and business functions.
- Experience of working with a client group.
- Senior management presence to engage with clients, peers, and functional specialists.
- Passionate about people, building and developing teams to secure a culture of development and growth.
- Excellent communication skills – able to influence all stakeholder levels.
- Previous Profit & Loss accountability and ability to manage costs to ensure maximum profitability.
- Ability to lead a safe & hygienic operation, complying with all Company & legislative requirements, driving excellence in safety performance.
About Aramark UK
Aramark is a leading service and solutions provider in the UK, supporting clients, partners, and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth.
