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ICT Lead Technical Specialist

2 months ago

Bath, Bath and North East Somerset, United Kingdom Rotork Full time

Job Overview

This is a key role as the lead based in our global headquarters to ensure End User Compute (EUC) and Infrastructure operations continue smoothly through comprehensive support to end users. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it's an exciting time to join Rotork.

The Opportunity

Reporting to the Global Service Delivery Manager, this role is the senior figure in a team of 11 which is mainly based in the United States of America.

Key Responsibilities

  • Oversee the service desk ticket system, ensuring processes and best practice are followed, executed correctly and improved.
  • Play a key role in 24/7 global IT support, following triage processes to resolve issues.
  • Act as a point of escalation to other team members and contribute to the major incident management cover rota and major incidents.

Requirements

  • Proven experience collaborating within an IT support function and considering the bigger picture.
  • Solid experience leading solves with incidents, requests and changes within infrastructure and EUC.
  • Robust technical knowledge of service desk tools and IT systems/applications.

What We Offer

  • Able to communicate and manage stakeholders at all levels.
  • Adaptable with strong judgement skills.
  • A systematic thinker whilst considering wider implications of actions.

About Rotork

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership.