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Homeless Intervention Specialist

2 months ago

Croydon, United Kingdom Adecco Full time
Job Description

Role Purpose and Role Dimensions:

To provide a bespoke homeless prevention and intervention caseworker service to individuals approaching the service with a housing need.

Key Responsibilities:

  • Carry out early homeless prevention activities, advising on a range of housing issues, welfare benefits, and substance misuse, assessing support needs, and working with multiple internal and external services to alleviate homelessness and provide households with positive options and sustainable housing solutions.
  • Work with all substance misuse clients that present to housing and support colleagues with this work through briefings, workshops, or practical support.
  • Be the first point of contact for those with a housing need, providing initial housing advice to households and details of suitable housing options in the private and public sector, including information on homelessness prevention.
  • Respond to all referrals received under the Duty to Refer, working with households and in partnership with other agencies, landlords, private and public sector services to identify those at risk of homelessness and find innovative, lasting solutions to prevent homelessness and meet housing needs.
  • Take proactive steps early to prevent or relieve homelessness wherever possible by negotiating or mediating with customers' families, landlords (both public and private), solicitors, and other agencies, focusing on sustaining tenancies.
  • Provide confidential and impartial advice and information to customers approaching the Housing Needs Service about their housing rights and obligations under legislation and Council policy.
  • Promote and deliver the Council's homeless prevention agenda actively and positively identifying appropriate housing options and utilizing the prevention tools available, such as the DHP/Homeless Prevention Fund, for customers that will resolve their accommodation problems and reduce the need for the provision of temporary accommodation within agreed timeframes.

Essential Knowledge:

  • Homelessness Reduction Act 2017
  • Knowledge of the duties under the Children's Act 1989
  • Knowledge of Landlord & Tenant Legislation, the Housing Act 1985, and the Protection from Eviction Act 1977
  • Detailed working knowledge of homeless prevention initiatives and their application and effectiveness

Essential Experience:

  • Experience and knowledge of housing case law, homelessness, tenancy relations, and good practice
  • Experience of working in a pressured work environment that is target and deadline driven
  • Experience working in a multi-disciplinary environment
  • Experience in managing complex situations with customers and managing challenging behavior effectively
  • Knowledge and experience in utilizing a range of housing options to prevent homelessness