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Company Overview
Grosvenor Casinos stands as the premier casino operator in the UK, delivering an exceptional gaming and leisure experience within a framework dedicated to responsible gambling. Our mission is to engage and entertain our patrons, ensuring they have an unforgettable experience that encourages repeat visits.
Our establishments provide a dynamic and fulfilling work environment, offering roles across various facets of gaming and customer service, along with opportunities for skill enhancement and professional growth. As the largest operator in the UK, we present numerous career pathways and structured development programs for those aspiring to advance in the casino industry.
At Grosvenor, we operate around the clock, committed to promoting responsible gambling while fostering an inclusive, diverse, and engaged workforce.
Position Overview
Grosvenor Casino is in search of a Financial Services Associate who will be responsible for managing the financial transactions of the establishment, ensuring accurate accounting while adhering to all regulatory requirements and maintaining the integrity of the company’s policies. You will undergo a comprehensive training program crafted by the head cashier, enabling you to work autonomously in a short period.
Your responsibilities will include:
- Welcoming and assisting customers at the Cash Desk
- Embodying our core values of Service, Teamwork, Ambition, Responsibility, and Solutions
- Collaborating effectively with the cash desk team and the broader casino staff
- Adhering to all company protocols as directed by the cash desk manager
- Complying with the Gambling Act and associated regulations
- Promoting the loyalty program to customers when appropriate
- Assisting with cash and asset audits within the casino
- Maintaining detailed records and accounts of all cash desk operations as outlined in the cash desk manual
- Reporting directly to the head cashier
Qualifications
- Possession of a PFL license or eligibility to apply for one from the Gambling Commission upon starting
- Strong numeracy skills with the ability to manage substantial cash amounts
- Previous experience in a cashier or accounting role is advantageous but not mandatory
- Willingness to learn relevant legislation pertaining to cash desk operations
- Availability to work flexible shifts, including weekends and holidays
Additional Information
- This is a full-time position requiring 40 hours per week
- Flexibility to work night shifts and most weekends is essential
- Exceptional customer service skills are a must
- A gaming license is necessary for independent operation, with comprehensive training provided
