Technical Support Specialist

3 weeks ago


County Antrim, United Kingdom Lucera Financial Infrastructures Full time
Job Title: Technical Support Engineer Office Based

Lucera Financial Infrastructures is seeking a skilled Technical Support Engineer to join our team in Belfast. As a key member of our global support team, you will be responsible for providing top-notch technical support to our clients.

About the Role:
  • Provide first and second-level technical support to clients via phone, email, and remote desktop
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in on-call rotations and provide 24/7 support as needed
  • Stay up-to-date with the latest technology trends and advancements in the financial services industry
Requirements:
  • 3+ years of experience in technical support or a related field
  • Strong understanding of Unix/Linux-based environments and networking fundamentals
  • Experience with financial services concepts, including market data and order entry
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a global team
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Flexible working arrangements, including remote work options
  • Access to cutting-edge technology and tools
  • A dynamic and supportive work environment


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