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Logistics Support Advisor

2 months ago

Preston, Lancashire, United Kingdom pyramid8 Full time

**About the Role**

Pyramid8 is seeking a highly skilled and customer-focused individual to join our warehouse administration team as a Customer Service Advisor. This role will be based in our UK Traffic office in Preston, where you will work closely with our Transport, Network, and Warehouse administration teams.

**Key Responsibilities**

  • Monitor and manage our in-house Traffic Management System and Network Partners Systems to ensure timely deliveries and effective communication with customers.
  • Investigate and resolve customer queries and issues in a professional and timely manner.
  • Liaise with internal teams to update systems and resolve any discrepancies.
  • Verify and confirm delivery details to ensure accuracy and customer satisfaction.
  • Collaborate with the warehouse team to resolve unallocated freight issues and ensure smooth operations.

**Requirements**

  • Strong customer service skills with a focus on delivering exceptional experiences.
  • High attention to detail and ability to work accurately in a fast-paced environment.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a team and contribute to a positive and supportive work environment.