Field Technical Support Specialist

7 days ago


Cumbernauld, North Lanarkshire, United Kingdom Briggs Equipment Ltd Full time
About the Role

We are seeking a highly skilled Field Technical Support Specialist to join our team at Briggs Equipment Ltd. As a key member of our technical department, you will provide hands-on technical assistance to our engineers in the field, ensuring they have the necessary support to deliver exceptional service to our customers.

Key Responsibilities
  • Provide technical assistance to engineers in the field, resolving issues and ensuring equipment is functioning optimally.
  • Manage and maintain a fleet of vehicles, ensuring they are in good working order and meet safety standards.
  • Liaise with the technical team and manufacturers to resolve product-related issues and implement cost-saving measures.
  • Monitor fleet performance, identifying areas for improvement and making recommendations to reduce downtime.
  • Conduct site audits to identify opportunities for cost savings, engineer efficiency, and revenue growth.
  • Liaise with the Health and Safety department to investigate accidents and implement safety protocols.
  • Install and train customers on our fleet management system, ensuring seamless integration and optimal performance.
  • Attend regular meetings with the technical team to discuss service bulletins, recommend fixes, and share best practices.
Requirements
  • Strong product knowledge, particularly in mechanical and electrical systems.
  • Accredited mechanical qualification and attention to detail.
  • Excellent communication and problem-solving skills.
What We Offer
  • Company car and contributory pension scheme.
  • Future development and career opportunities.
  • Profitshare bonus based on business performance.
  • Paycare and eyecare health scheme.
  • High street discounts.


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