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Client Support Specialist
3 months ago
JOB TITLE: Client Support Specialist
COMPANY: Discovery
SALARY: £23497
LOCATION: Skelmersdale
THE COMPANY: Discovery is a prominent distributor catering to the hydraulic, pneumatic, industrial, and process sectors. With an extensive range of products, including numerous European brands, Discovery stands as the largest fluid power distributor in the UK and Ireland. The organization also offers a variety of technical and engineering services, including custom designs and assemblies.
Discovery is seeking a curious and motivated individual to join the team as a Client Support Specialist during this exciting phase of expansion in both product and service offerings.
MAIN PURPOSE OF THE ROLE:
The Client Support Specialist plays a crucial role in the Discovery business and is ideal for candidates with experience in customer service, particularly in B2C environments. We are looking for individuals who possess a passion for problem-solving and exhibit confidence in their telephone communication skills. The key attributes for this position include a proactive attitude, practical thinking, and the ability to take initiative. Maintaining effective communication with both team members and customers, along with a natural curiosity, is essential.
DUTIES AND RESPONSIBILITIES:
- Responding to inbound calls and emails while providing effective resolutions
- Processing sales orders efficiently
- Addressing pre and post-sales inquiries and complaints
- Coordinating with third-party courier services on behalf of customers
- Collaborating with other departments to deliver solutions and answers for customers, such as lead times and product alternatives
- Promoting digital channels and educating customers on their usage
The ideal candidate should have relevant experience in a similar role or demonstrate a strong aptitude for the position.
- Excellent communication and interpersonal skills
- Confident telephone manner
- Self-motivated with effective time management and organizational abilities
- Efficient, accurate, and timely in all daily tasks
This is a remarkable opportunity for someone to develop and grow within a supportive and team-oriented UK business.
Assessment Process:
Discovery collaborates closely with its Graduate Recruitment Partner to facilitate the next stages of your application. The assessment process includes an assessment day hosted at one of our operational sites.
We are committed to being an equal opportunities employer.
