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Front of House Ambassador

2 months ago

London, Greater London, United Kingdom Rapport Guest Services Full time

Job Overview

Rapport Guest Services is seeking a highly skilled and passionate Front of House Ambassador to join our award-winning team at one of our most prestigious client sites in London. As a key member of our Front of House team, you will be responsible for creating memorable experiences for our clients and colleagues alike.

Key Responsibilities

  • Develop and implement innovative strategies to enhance the client arrival journey, ensuring seamless and memorable experiences.
  • Collaborate with service partners to achieve a one-team approach, delivering exceptional service and exceeding client expectations.
  • Prepare for tomorrow's business day while delivering on today's operations, ensuring seamless transitions and efficient workflows.
  • Assist with all aspects of event preparation and delivery, from conceptualization to execution.

Requirements

  • Proven track record of creating positive and lasting relationships with colleagues and clients.
  • Ability to think creatively and develop innovative solutions to enhance the client experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong attention to detail and ability to prioritize tasks effectively.

What We Offer

  • A competitive salary and benefits package, including a generous pension and life assurance.
  • A range of training courses to support your career development and growth.
  • A client-created recognition program, with opportunities to earn bronze, silver, and gold coin values for outstanding performance.
  • A WOW Awards program to celebrate exceptional service and recognize outstanding ambassadors.
  • Access to our Perks at Work Benefits Portal, offering various discounts and perks.
  • A generous 'Refer a friend' scheme and one paid day for charity work.