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Lead Technical Operations Manager

2 months ago

South West England, United Kingdom Gregory Walker Associates Full time
Position Overview:
As the Lead Technical Operations Manager, you will oversee the Technical Management team within our manufacturing environment, focusing on Quality Assurance.

Key Responsibilities:
1. **Supervision of Technical Managers:**
- Directly manage the Shift Technical Managers to ensure compliance with legal, safety, and quality standards.
- Maintain product authenticity and ensure adherence to specified requirements.

2. **Hygiene Management:**
- Oversee the Hygiene Manager and ensure cleanliness in communal areas, site services, and other designated locations as per the cleaning schedule.

3. **Weekend Operations:**
- Coordinate activities related to preparation, cooking, and retail operations during weekends.
- Foster effective relationships with contractors, including those providing chemicals, pest control, and waste management services.

4. **Quality Assurance Systems:**
- Lead the Quality Systems Manager in providing administrative support to the team.
- Ensure the Technical Management team is equipped to support Commercial, New Product Development (NPD), and Process teams in launching new products.

5. **Regulatory Compliance:**
- Ensure expertise in food labeling regulations, overseeing the approval of new labels and artwork.
- Guarantee that customer specifications are met and provide technical support for all supplied products.

6. **Complaint Management:**
- Investigate customer complaints thoroughly and implement corrective actions as necessary.

7. **Testing and Safety Protocols:**
- Establish and maintain chemical and microbiological testing protocols to ensure product safety and legality.
- Address any out-of-specification results with appropriate corrective measures.

Conclusion:
This role is pivotal in ensuring that our products meet the highest standards of quality and safety, contributing to the overall success of Gregory Walker Associates.