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Service Operations Leader

2 months ago

Colchester, Essex, United Kingdom TRCGroup Full time
Service Operations Leader
Location: Remote
Salary: Competitive
Contract Type: Permanent

The Recruitment Crowd is actively seeking a Service Operations Leader with substantial experience in supporting individuals with Autism, Learning Disabilities, and Complex Needs.

Are you driven by a desire to enhance the lives of individuals facing challenges? Do you possess a background in facilitating transitions for individuals in care settings? Are you a quick learner with exceptional leadership capabilities? If so, we encourage you to explore this opportunity.

Key Responsibilities:
  • Lead management teams to ensure the delivery of high-quality services and favorable business outcomes.
  • Enhance the performance of Managers through the Competency Framework, ensuring they meet established expectations in performance and conduct.
  • Serve as a positive role model for all staff, maintaining an approachable demeanor and providing consistent visibility and support.
  • Deliver clear and consistent leadership across the organization.
  • Collaborate proactively with the Head of Quality to ensure new services are established effectively.
  • Develop action plans to ensure commercial viability, growth, and ongoing quality improvement in all services.
  • Inspire Service Managers by fostering teamwork, commitment, and professional development.
  • Work closely with Human Resources, Finance, and Recruitment teams to support the business operations.
  • Manage individual performance, promote continuous professional development, and address any underperformance effectively.
  • Ensure annual appraisals are conducted for all staff, ensuring they are meaningful and productive.
  • Provide relevant supervision for all staff in alignment with appraisal objectives and development plans.
  • Conduct investigations, disciplinary hearings, and grievance procedures as necessary.
  • Maintain high staff retention rates throughout the organization.
  • Work closely with the Head of Quality, providing regular updates and ensuring awareness of current and potential issues.
  • Communicate effectively to ensure all staff understand their roles and expectations.
  • Conduct thorough appraisals for Service Managers, recognizing achievements and supporting ongoing development through formal and informal supervision.

Ideal Candidate Profile:
  • Experience as an Operations or Registered Manager, preferably in a Supported Living environment.
  • Demonstrated leadership and management expertise.
  • Familiarity with regulatory frameworks such as CQC or Local Authority compliance.
  • Exceptional organizational and administrative skills.
  • Proficient in MS Office and strong computer skills.
  • Strong numeracy and literacy capabilities.
  • Able to analyze data and prepare comprehensive reports.
  • Excellent communication and interpersonal skills to engage effectively with individuals at all levels.
  • Self-motivated with the ability to take initiative in problem-solving.
  • Ability to thrive under pressure and meet tight deadlines.
  • Capable of prioritizing a diverse workload.
  • Warm, friendly, and compassionate demeanor with a positive outlook.
  • A commitment to continuous learning and striving for excellence.
  • A genuine desire to make a meaningful impact in the lives of individuals facing challenges.

Qualifications Required: Level 5 - Leadership and Management - Essential

About TRCGroup:

TRCGroup is redefining the recruitment landscape with a straightforward approach that delivers results for both candidates and clients. As a multi-disciplinary recruitment agency, we specialize in sourcing candidates for both temporary and permanent roles across various sectors. When you partner with The Recruitment Crowd, you are choosing a dedicated team of recruitment consultants committed to finding the perfect match for your needs. We pride ourselves on our friendly, knowledgeable service and our ability to listen to individual candidate requirements, ensuring the best fit for both parties.