Field Service Technician
7 days ago
**Job Title:** Field Engineer
**Job Type:** Full-time
**Company:** REC-REVOLUTION LTD
**Location:** Field-based in South England, with a focus on the Reading and Basingstoke areas
**Job Summary:**
We are seeking an experienced Field Engineer to join our team. As a Field Engineer, you will be responsible for delivering EPOS and IT support services to our customers across various industries, including hospitality, retail, and healthcare.
Key Responsibilities:
- Provide SLA-driven EPOS and IT support to customers in hospitality, retail, and healthcare outlets
- Diagnose and rectify EPOS, networking, and IT issues
- Perform IMAC (Install, Move, Add, and Change) tasks for EPOS, IT, and networking devices
- Install and configure EPOS, IT, and networking hardware and software
- Provide on-site support services for EPOS, IT, and network/comms infrastructure, hardware, and software
- Complete timely and accurate paperwork
- Cable infrastructure (Cat5, Cat6, wireless, etc.)
- Interact with customers and communicate effectively
Requirements:
- Full driver's license and comfort with extensive travel
- Full 5-year DBS checkable history (to enable airside passes at airports)
- Ability to use standard Microsoft Windows and Office products
- Effective communication skills with colleagues and customers
- Ability to methodically work through on-site problems from point of arrival to satisfactory conclusion
- Willingness to work from home and travel as required, including overnight stays
- Excellent organizational skills and ability to plan, time manage, and multitask
- Flexibility, reliability, tolerance, and energy
- Passion for technology and providing exceptional customer service
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a market-leading provider of EPOS and IT installation, support, and maintenance services
- Chance to work with a wide variety of EPOS, IT, and network hardware platforms
- Supportive and interesting working environment and company culture
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