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Mortgage Remediation Specialist
2 months ago
We are seeking a dedicated and detail-oriented Mortgage Remediation Arrears Specialist to join our dynamic team at Target Group, a leading firm in the financial services industry.
Key Responsibilities- Communicate directly with borrowers to explain findings and/or discuss remediation options.
- Process remediation payments and adjustments in loan servicing systems.
- Undertake administrative tasks; processing activities such as debtor tracing, returned mail and workflow management.
- Assess customers' income & expenditure, ensuring all options are considered and appropriately deployed based on the customer circumstances and affordability.
- Administer post completion underwriting, making risk-based recommendations and referring to client where applicable.
- Negotiating quality payment arrangements ensuring repayment terms are in accordance with company directives and mandates.
- Preparing structured, detailed rationales in respect of consideration of legal/enforcement action.
- Identifying appropriate solutions for customers in financial difficulty (or other vulnerable states), taking due consideration of their individual circumstances, and escalating cases where appropriate.
- Assessing customer's accounts in accordance with pre-determined policies & procedures ensuring forbearance has been utilised where appropriate.
- Treating our customers fairly ensuring they have a fair and compliant outcome.
- Working within a Regulated Mortgage Industry.
- Collections/Recoveries processes.
- History of managing customers facing hardship and proficient in forbearance treatments.
- Proficient in, and familiar with loan servicing/claim management databases and software.
- Excellent analytical, problem-solving, and decision-making skills.
- Outstanding communication and interpersonal skills to effectively handle vulnerable customers.
- Detail-oriented with a high degree of accuracy.
- Customer service or in a client-facing role.
- Underwriting in a financial servicing environment.
- Starting salary of £28,500 per annum.
- 30 days holiday plus bank holidays per year.
- Defined Pension Contribution Scheme (Employer matched up to 6%).
- Employee Discount Scheme, access to discounts and offers across 100s of leading retailers.
- Company Paid Private Medical Insurance (benefit in kind).
- Group Life Assurance.
- Group Income Protection.
- Annual Pay Review.
- Discretionary Annual Bonus Scheme.
- Confidential access to health and wellbeing support including Employee Assistance Program.
- Free Flu Vaccinations, Eye Tests and employer contribution towards glasses.
- Recognition Scheme.
- Free Mortgage Advice and Support.
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