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Tenant Support Officer

3 months ago

Birmingham, Birmingham, United Kingdom Fortem Cares Full time

Fortem Cares is looking for a skilled and proactive Client Relations Specialist to enhance our team.

The Client Relations Specialist will play a pivotal role in fostering and elevating customer satisfaction, particularly within a capital improvement initiative aimed at enhancing residential properties, including essential areas such as bathrooms, kitchens, and roofing.

Key Responsibilities:

  • Develop and execute various communication strategies for all stakeholders involved
  • Ensure adherence to Health and Safety standards and organizational protocols
  • Inform clients about project commencement dates and ongoing updates
  • Manage client expectations and address any concerns or grievances
  • Conduct regular visits or outreach to clients to discuss any issues
  • Recognize diversity challenges among tenants and neighbors, ensuring appropriate consideration
  • Gather tenant feedback following the completion of work

Essential Qualifications:

  • Experience in customer-facing roles, ideally within the construction sector
  • Capability to navigate sensitive situations with care
  • Strong resilience and negotiation abilities
  • Valid Driving License
  • Competence in Microsoft Office applications

Preferred Qualifications:

  • Previous experience in a comparable position
  • Understanding of diversity considerations
  • Comfortable working in various residential environments

At Fortem Cares, we celebrate diversity and encourage applications from individuals of all backgrounds. We are in search of candidates who resonate with our core values of loyalty, integrity, accountability, pride, and attentive listening. Become a vital part of our team and represent our organization with excellence.