Customer Account Liaison

13 hours ago


Malmesbury, Wiltshire, United Kingdom Siamo Recruitment Full time
About the Role

We are seeking a highly skilled Customer Account Executive to join our team at Siamo Recruitment. As a key member of our team, you will be responsible for managing customer relationships, arranging quotes, and providing exceptional customer service.

Key Responsibilities
  • Manage a portfolio of clients, providing aftercare and ensuring their needs are met
  • Process and action work orders compiled by clients, ensuring timely completion
  • Deal with inbound customer enquiries, providing solutions and resolving issues
  • Issue customer invoices and handle queries in a professional and timely manner
  • Perform general administration duties, including data entry and record-keeping
  • Handle complaints in accordance with our agreed escalation process
Requirements
  • Previous experience in an administrative or customer service role is essential
  • Natural communication skills, with the ability to build strong relationships with clients
  • A progressive and professional mindset, with a desire to grow and develop
  • Previous experience with invoicing or customer queries would be advantageous
  • Excellent attention to detail and ability to multitask
  • Competent in Microsoft Office and Outlook
  • Able to work in a fast-paced environment, prioritizing workload and meeting deadlines
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Hybrid working pattern, with the option to work from home
  • 20 days annual leave entitlement, plus bank holidays


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