Patient Catering Operations Manager

4 weeks ago


Larbert, Falkirk, United Kingdom Serco Full time
Main Purpose:

To oversee and manage the delivery of a high-quality patient catering service, ensuring a clean, safe, and efficient working environment that adheres to health and safety regulations and food hygiene standards.

Key Responsibilities:
  • Coordinate and manage the patient catering team to maintain a high level of service delivery.
  • Monitor and control costs, ensuring budget targets are met and exceeded.
  • Develop and implement policies and procedures to improve service delivery and customer satisfaction.
  • Collaborate with the Retail Catering Manager to ensure a comprehensive catering strategy is delivered.
  • Manage and maintain accurate records and reports, including KPIs and performance metrics.
  • Communicate effectively with customers, staff, and management to ensure seamless service delivery.
  • Ensure compliance with organizational objectives, NHS guidelines, and regulatory requirements.
Requirements:
  • Advanced Food Hygiene Certificate.
  • HND or City and Guilds qualifications (or equivalent).
  • Relevant experience in the industry, preferably in fresh cook production.
  • Entrepreneurial, passionate, and creative approach to service delivery.
  • Excellent interpersonal, problem-solving, and leadership skills.
  • Financial and commercial acumen.
  • Patient-focused and committed to delivering exceptional customer experiences.
What We Offer:
  • Up to 6% contributory pension scheme.
  • Days annual leave plus bank holidays.
  • A range of benefits to support health and wellbeing, including Employee Assistance Programme and Simply Health Plans.
  • Access to discounts and exclusive deals, including Merlin Attractions and Mobile Phone discounts.
  • A fantastic culture and supportive team environment.


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