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IT Systems Support Specialist

2 months ago

Inverkeithing, United Kingdom Henderson Scott Full time

About the Role:

Henderson Scott is seeking a highly skilled IT Systems Support Technician to join our team. As an IT Systems Support Technician, you will be responsible for providing technical support and troubleshooting assistance to our internal staff and external partners.

Key Responsibilities:

  • Provide first-level support and resolve technical issues related to hardware, software, and network systems.
  • Install, configure, and maintain desktop computers, software applications, network equipment, and SQL databases.
  • Monitor and manage IT support tickets, ensuring timely resolution and communication with end-users.
  • Perform system upgrades, patches, and routine maintenance to ensure optimal performance and security.
  • Write and execute SQL queries to retrieve data, troubleshoot database issues, and support data-related requests.
  • Collaborate with other IT team members to resolve complex issues and improve IT processes.
  • Maintain accurate documentation of support activities, configurations, system changes, and database management tasks.
  • Assist in IT-related projects, including system deployments, network installations, and database integration's.

Requirements:

  • 2 year's previous experience working within an IT environment.
  • Strong knowledge of Windows/Linux operating systems, networking, SQL, and common IT applications.
  • Experience with SQL databases, including query writing, troubleshooting, and basic database management.
  • Excellent problem-solving skills and the ability to work independently or as part of a team.
  • Strong communication skills, both written and verbal.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional, SQL-related) are a plus.
  • Full UK drivers licence and open to travel.