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National Service Delivery Manager
2 months ago
Job Summary: We are seeking an experienced Contracts Manager to oversee national HVAC/Mechanical service and maintenance contracts for our client, a leading Mechanical and Electrical specialist based in the North West. The successful candidate will have a focus on managing and developing existing contracts while securing new remedial work.
Key Responsibilities:
- Contract Management: Oversee and manage national HVAC/Mechanical service and maintenance contracts to ensure contractual obligations are met and high-quality service delivery is maintained.
- Contract Growth: Develop and grow existing contracts through performance improvement and relationship management, identifying opportunities for growth and expansion.
- Tendering and Business Development: Identify and tender for new remedial contracts to expand the business portfolio, collaborating with operational teams to ensure efficient scheduling and resource allocation.
- Contract Performance Monitoring: Monitor contract performance, financials, and KPIs to ensure profitability and adherence to budget, providing accurate reports on contract performance and progress.
- Client Relationships: Regularly liaise with clients to address any issues or concerns, maintaining strong relationships and ensuring client satisfaction.
- Compliance and Risk Management: Ensure contracts adhere to health, safety, and environmental regulations, identifying and mitigating potential risks to the business.
Requirements:
- Experience: Proven experience in contract management, preferably in the HVAC/Mechanical industry.
- Skills: Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and stakeholders.
- Knowledge: In-depth knowledge of contract management principles, including contract law and regulatory requirements.
- Education: Relevant qualifications in a related field, such as business administration or engineering.