Leisure Operations Manager
1 month ago
We are seeking a highly motivated and experienced Leisure Operations Manager to join our team at Village Hotels - Leeds North. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our leisure facilities, providing an exceptional experience for our members and guests.
Key Responsibilities- Manage the operations of our leisure facilities, including the gym, pool, and spa
- Lead a team of leisure operations staff, providing guidance and support to ensure excellent customer service
- Develop and implement strategies to improve member engagement and retention
- Collaborate with the Leisure Club Manager to ensure seamless operations and excellent customer experience
- Monitor and report on key performance indicators, including member satisfaction and retention
We offer a competitive salary and benefits package, including:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast
- Friends and Family discounted stays from £49 including breakfast
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
- 30% discount on and off shift in our Village Hotel Starbucks stores
- Excellent training and development including our Rising Stars and Talent Academy programmes
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform
- Discounts and cashback offers on many High Street Brands and Supermarkets
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
- Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually
- Financial wellbeing support and salary drawdown via Wagestream
- Access to our Employee Assistance Programme, offering support and counselling
- Flexible working hours
- A fun, supportive and inclusive work environment with regular team events
- Excellent Reward and Recognition Incentive schemes
- Anniversary rewards for key milestones of service
- Electric car salary sacrifice scheme
- Have your birthday off guaranteed
- Discounted Health Cash plan and Sick pay Insurance
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities
- Enhanced maternity and paternity benefits and pay
- Company Pension scheme
- Life Insurance
To be successful in this role, you will need:
- A passion for leisure and fitness
- Expert knowledge of leisure operations
- Attention to detail and a drive to ensure that the highest levels of member experience are consistently delivered
- Motivational and passionate about developing and nurturing your team
Please note that all offers are subject to a successful DBS check in this role.
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