Team Leader

4 weeks ago

Scunthorpe, North Lincolnshire, United Kingdom Frasers Group Full time

Frasers Group is a premier destination for luxury fashion, offering a curated selection of over 200 brands that range from renowned international designers to contemporary labels.

With a keen eye for detail and a commitment to timeless elegance, Frasers Group delivers a luxury lifestyle that seamlessly blends tradition with modernity. Whether through our retail locations or online platform, we maintain an atmosphere of refined simplicity, ensuring that the focus remains on the exceptional brands we showcase.

Key Responsibilities


• Assist in managing daily operations and delegate tasks effectively to the team.


• Oversee team performance, ensuring tasks are completed to the standards set by management.


• Utilize business communication tools to facilitate task completion and ensure team members are well-informed about essential functions.


• Exhibit a thorough understanding of processes and procedures, setting a positive example for colleagues.


• Adhere to seasonal guidelines, promotional campaigns, and merchandising standards.


• Comprehend daily operational controls and assist in store setup.


• Familiarize yourself with company policies regarding security and demonstrate adherence to compliance measures.


• Ensure compliance with all cash handling and till management protocols.


• Recognize and capitalize on sales opportunities while delivering an outstanding customer experience aligned with business objectives.


• Maintain up-to-date knowledge of product features and benefits in line with new arrivals.


• Implement merchandising guidelines to optimize product placement and meet brand partner expectations.


• Understand key performance indicators (KPIs) and strive to meet or exceed targets.


• Demonstrate commercial awareness and ensure appropriate product placement and timing.


• Engage with the broader business to provide feedback and address issues.


• Collaborate with senior management to mentor and develop the team.


• Support performance management initiatives.


• Recognize your individual role and its impact on team dynamics.


• Uphold best practices and compliance in daily operations.


• Serve as a supportive team member and role model.


• Foster strong communication across all levels, motivating the team and cultivating positive working relationships.

Qualifications


• Proven experience in leading a team within a retail setting.


• Passion for and knowledge of luxury brands.


• Ability to drive sales through exceptional customer service.


• Understanding of visual merchandising and its impact on sales.


• Strong communication skills to effectively motivate and engage the team.

Benefits

  • 20% Staff Discount across all Frasers Group Stores.
  • Attractive bonus scheme.
  • Clear career progression opportunities and innovative training programs.

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