Workshop Team Lead

3 days ago

Bedford, Bedford, United Kingdom Halfords Full time
Workshop Controller Job Description

As a Workshop Controller at Halfords, you will be responsible for the smooth operation of the Workshop team, ensuring that all tasks are completed efficiently and effectively. This role requires strong leadership and technical skills, with a focus on delivering exceptional customer service.

Key Responsibilities:
  • Allocate jobs to the Workshop team based on technical requirements and customer demand
  • Hold daily huddles to ensure all colleagues are updated on commercial priorities and focused on exceeding customer expectations
  • Develop and mentor the Workshop team to improve their technical capabilities and provide technical support where needed
  • Promote the Halfords Values and instill them in the team
Requirements:
  • Technically trained to Level 3 in Light Vehicle Maintenance standard, or equivalent time served
  • Experience of managing/supervising a team/workshop to drive performance and delivery
  • Excellent customer approach - ability to communicate clearly and simply to customers
  • Experience of developing colleagues through delivery of technical training
  • Experience of exceeding customer metrics - working with management to support in driving key metrics and KPI's
  • Experience of meeting compliance standards across Health and Safety and quality
  • Experience of labour force scheduling, with proven time management skills
  • Must hold a current full valid driving licence
Benefits:
  • 5.6 weeks' annual leave
  • Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
  • Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
  • Family & Friends Discount Events
  • Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
  • Financial planning support via Wagestream - access up to 30% of your salary in advance
  • GP Access, 364 days a year, 24 hours a day
  • Join the Share save scheme with a 20% discount on shares
  • Health Cash Plan – to access wellbeing services and claim back healthcare costs
  • Pension Scheme & Life Assurance

We're in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

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