Senior Computer Repair Technician

5 days ago

London, Greater London, United Kingdom Minko's Macs Full time
About the Role

We are seeking a highly skilled and experienced Senior Computer Repair Technician to join our team at Minko's Macs. As a key member of our technical team, you will be responsible for leading the diagnosis and resolution of complex issues across Apple devices.

Key Responsibilities
  • Develop and implement efficient repair procedures to optimize workflow and success rates
  • Train and mentor junior technicians, fostering their technical growth and development
  • Provide exceptional technical support and guidance to customers, ensuring a high level of satisfaction and loyalty
  • Oversee inventory management and maintain a clean, organized work environment, adhering to industry standards and best practices
  • Collaborate with the management team to develop and implement strategies for improving technical performance and customer satisfaction
Requirements
  • Minimum 10 years of experience in computer repair, with a proven track record of success in a senior technical role
  • Extensive knowledge of Apple hardware, software, and troubleshooting methodologies, with a strong understanding of industry trends and developments
  • Strong leadership skills, with the ability to motivate, guide, and develop a team of technical professionals
  • Exceptional communication and interpersonal skills, with the ability to build trust and rapport with customers and colleagues
  • Minimum 3 years of experience in computer repair, with a focus on motherboard and component repairs
  • Minimum 3 years of customer service experience in a technical support role, with a strong understanding of customer needs and expectations
  • Confident spoken and written English, with the ability to communicate complex technical information in a clear and concise manner
Education and Qualifications
  • Undergraduate degree (or equivalent) in a relevant field, such as Computer Science or Engineering
  • Minimum 3 A Levels (or equivalent) in relevant subjects, such as Computer Science, Mathematics, and Science
  • Minimum 5 GCSEs (or equivalent) in relevant subjects, such as Computer Science and Mathematics
Benefits
  • Hands-on training and mentorship from industry professionals with 10+ years of experience
  • Continuous learning and development opportunities to enhance technical skills and knowledge
  • Friendly and supportive work environment, with a focus on teamwork and collaboration
  • Performance incentives and rewards for outstanding technical performance and customer satisfaction

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