Accommodation Office Team Leader

1 month ago


Glasgow, Glasgow City, United Kingdom Grosvenor Casinos Limited Full time
Job Overview

We are seeking a highly skilled and experienced Team Leader to join our Accommodation Office team at Grosvenor Casinos Limited. As a key member of our team, you will be responsible for leading a high-performing team to deliver exceptional customer experiences and drive business growth.

Key Responsibilities
  • Lead a team of customer-facing staff to ensure seamless delivery of food and beverage services
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure effective communication and coordination
  • Monitor and analyze performance metrics to identify areas for improvement
  • Provide coaching and training to team members to enhance their skills and knowledge
Requirements
  • Proven leadership experience in a customer-facing role
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of food and beverage operations and customer service principles

We offer a competitive salary, benefits package, and opportunities for career growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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