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Logistics Operations Coordinator

2 months ago


Coventry, Coventry, United Kingdom Cox Automotive Full time

Job Purpose:

  • We are seeking a highly organized and detail-oriented Logistics Operations Coordinator to join our team at Cox Automotive. As a key member of our logistics team, you will be responsible for planning and coordinating the movement of goods and materials within our region.
  • You will work closely with our vendors to understand their individual requirements and ensure that our logistics operations are running smoothly and efficiently.
  • Effective communication and relationship-building skills are essential for this role, as you will be working with customers and drivers to ensure that their needs are met and that our services are delivered to the highest standard.
  • You will be responsible for coordinating and planning collections and deliveries, ensuring that our resources are utilized effectively and that our performance is maximized.
  • You will work within set Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure that they are met at all times, while providing exceptional customer service.


Decision Making:

  • You will plan your allocated work in line with our SLAs and expectations, ensuring that our business objectives are met.
  • You will efficiently resource our vehicles based on their status and specifications, ensuring that our operations are running smoothly and efficiently.
  • You will make cost-effective decisions regarding outsourcing movements, working with third-party providers as required to negotiate the best possible price.
  • You will ensure that all paperwork associated with our Transport function is completed accurately and in a timely manner.
  • You will carry out all necessary reporting, both internally and as requested by customers, analyzing results to identify areas for improvement.


Key Accountabilities:

  • You will work closely with our Branch, Drivers, and Subcontractors to ensure that our SLAs are met.
  • You will maintain good communication lines with our Branch, Drivers, and Subcontractors.
  • You will ensure that our logistics operations are running efficiently and cost-effectively.
  • You will reduce Subcontractor costs and ensure that all jobs are completed properly within our Transportation Management System (TMS).
  • You will communicate all aborts to our Branch.
  • You will ensure that all planned maintenance appointments are achieved.
  • You will provide exceptional customer service.


Skills & Experience Required:

  • Excellent communication and interpersonal skills.
  • Strong customer service skills.
  • Ability to organize and prioritize daily tasks.
  • Load planning and coordination skills.
  • Good geographical knowledge.
  • Competency with Microsoft Office applications.