Registered Domiciliary Care Manager
6 days ago
Registered Domiciliary Care Manager - Team Lead
Our client, Women In Healthcare (WIH) Ltd, is seeking an experienced Registered Domiciliary Care Manager to lead their domiciliary care service in Bristol.
Job Purpose
To be accountable for the management of the day-to-day running of operations, ensuring compliance with all governing body requirements and legislation relevant to the service.
The Role
Work closely with the Chief Operating Officer to coordinate the development of a high-quality private domiciliary care service for people in the local area.
As the Registered Manager, manage the regulated activity for the office.
Oversee compliance with regulators, legislation, and the company's standards.
Promote the highest standards of care and service with a focus on person-centered care.
Manage the process of client acquisition from initial contact to conversion, adhering to company policy.
Carry out care planning and conduct risk assessments, ensuring compliance with relevant legal and regulatory requirements.
Ensure successful operation of quality control systems and perform quality assurance visits for clients.
Continually review and improve processes to ensure the most effective and efficient service is always being delivered.
Effectively manage complaints and incidents, carrying out investigations relating to the quality of the service, and using those findings to initiate improvements.
Ensure relevant reports are forwarded to relevant bodies, such as the Care Quality Commission, Care Inspectorate, and Safeguarding and Local Authority Stakeholders.
Promote a positive culture in line with the company's ethos and values.
Network in the local community and via digital media to raise awareness of the service.
Provide inspired leadership to the team, ensuring that exceptional service is delivered to clients and workloads are managed accordingly, ensuring safe staffing levels.
Support the recruitment and training of Care Professionals and the office team.
Take part in disciplinary investigations, interviews, and meetings, following the company policy and in conjunction with advice from the HR Provider.
Ensure that policies and procedures are adhered to by all employees.
Support with the management of payroll, invoicing, budgets, and KPIs.
Maintain the accuracy and integrity of data across all relevant platforms.
Keep up to date with changes in legislation and regulations.
Proactively identify own development areas in line with business objectives and the duties of your role, taking action within a reasonable timeframe.
Ensure compliance with the company's Equality, Diversity, and Equal Opportunities Policy, in respect of employment and service delivery.
Carry out any other duties deemed necessary for the successful operation of the business.
Essential Criteria
Extensive care experience with a proven track record in providing consistent excellent customer service.
Proven experience in leading, training, and managing a team to provide high-quality domiciliary care services.
Have or be willing to work towards a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.
Excellent knowledge and understanding of compliance and legislative requirements of the care regulations.
Strong skills in conducting care assessments and care planning.
Good understanding of systems and processes.
Excellent interpersonal and communication skills.
Ability to inspire others and build fantastic working relationships.
Strong organization and planning skills.
Drive and motivation to take on a broad role and develop care services.
Passionate about providing the highest quality of care.
Commercially aware and have strong influencing and negotiating skills.
Demonstrate achievement of business growth targets.
Ability to work well and accurately under pressure.
Be responsive, agile, and remain calm while dealing with multiple priorities.
Be flexible to meet demands of the business, including participating in an on-call rota.
Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
Due to the need to support the On-Call function, which may require the support of team members out in the field in emergency situations, and the requirement to travel throughout the community to conduct new client assessments, you should have a driving license and access to a vehicle.
Job Type
Full-time, Permanent
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