Administrative Assistant
4 weeks ago
About the Role
We are seeking an experienced Administrator to join our team at Mears in Croydon. As an Administrator, you will play a vital role in supporting the administration activities and requirements of our Housing operations, ensuring that all administrative procedures are undertaken efficiently and in compliance with company standards.
Key Responsibilities:
- Support the administration process to ensure accurate and timely recording and response to all client, service user, and company communication, in accordance with agreed standard operating procedures.
- Provide administrative support to all functions within the local team, branch, client, and internal group departments as required.
- Support processes of materials requisition, purchase order, and invoicing, credit and debit invoices, and the timely input of cost data to enable work orders to be completed and invoiced.
- Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and internal/external stakeholders.
- Communicate with service users regarding ongoing work/s where required and liaise with colleagues to ensure accurate and timely information provided.
- Work with all team members, including administrators, operatives, supervisors, and subcontractors, to ensure an efficient and productive service is delivered to service users and clients, and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
- Keep all supplied company assets in a good condition in line with company policies and report to your Manager where damages occur.
- Attend informal and formal company and client meetings and training sessions as required.
Requirements:
- Experience in maintaining void management.
- Experience in Fleet.
- Experience in a client-facing role.
- Good knowledge of Microsoft Office.
- Ability to work well in a team.
- Good written and verbal communication skills.
- Good customer service skills.
All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship.
Benefits we can offer you:
- 25 days annual leave plus bank holidays.
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work.
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
- Family-friendly policies.
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