Technical Support Specialist

6 days ago

Bath, Bath and North East Somerset, United Kingdom Professional Apprenticeships Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Technical Support Apprentice. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting to customers via phone, email, and in-person
  • Assist customers with product inquiries, technical issues, and billing-related questions
  • Work closely with internal teams to ensure seamless customer onboarding and support
  • Develop and maintain knowledge of our products and services to provide accurate and effective support
  • Participate in ongoing training and professional development to enhance technical skills and knowledge
Requirements
  • Strong customer service skills and ability to work in a fast-paced environment
  • Excellent communication and problem-solving skills
  • Proficiency in Microsoft Office products and ability to learn new software and systems
  • Basic understanding of computer hardware and software
  • Ability to work independently and as part of a team
What We Offer
  • Opportunity to work with a leading provider of mobile services and technology solutions
  • Comprehensive training and development program to enhance technical skills and knowledge
  • Competitive salary and benefits package
  • Collaborative and dynamic work environment
About Us

Professional Apprenticeships is a leading provider of apprenticeships and training programs in the communications industry. We are committed to delivering high-quality training and support to our apprentices, and we are seeking a motivated and enthusiastic individual to join our team.

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