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Technical Support Specialist
2 months ago
Job Title: Technical Support Specialist
Job Type: Full-time
Company: Adecco
Location: Remote
Job Category: IT & Technology
Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients. You will be the first point of contact for clients with technical issues and will be responsible for resolving these issues in a timely and efficient manner.
Key Responsibilities- Provide technical support and assistance to clients via phone, email, and remote desktop
- Resolve technical issues in a timely and efficient manner
- Collaborate with internal teams to resolve complex technical issues
- Document and track technical issues and resolutions
- Stay up-to-date with the latest technology trends and advancements
- Participate in on-call rotation to provide 24/7 support
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in technical support or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Knowledge of IT service management frameworks and tools
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
