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Business Support Specialist
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This is a temporary position, lasting 3 months with the possibility of extension, working 35 hours a week in a hybrid environment (2 days office, 3 days home).
Key Responsibilities- Assess and determine the day-to-day placement of homeless households and applicants into emergency temporary accommodation, matching requirements to suitable properties.
- Provide advice and liaise with B&B landlords and TA proprietors on council procedures and policies.
- Negotiate rent prices with landlords/TA proprietors for emergency occupation.
- Advise, support, and guide vulnerable prospective and new homeless customers, tenants, and applicants through the housing benefit and tenancy sign-ups process.
- Manage the provision of a comprehensive administration and support services, ensuring the provision of continuous administrative processes relating to the business operations of the Division and the wider Housing Department.
- Assist the Business Service Manager in managing the temporary accommodation bookings service, having responsibility for the day-to-day placement of homeless households and applicants into emergency temporary accommodation.
- Evaluate and match homelessness applicants and tenants to suitable and affordable emergency accommodations.
- Access and download Homeless Extraction Reports from the Council's out of hours database.
- Arrange, book, and notify applicants/tenants of housing benefit and tenancy sign-up appointments through the council's appointment system.
- Meet and conduct interviews with vulnerable customers, homeless households, and applicants, providing advice or signposting to appropriate services.
- Obtain support documentation and perform verification checks on ID paperwork.
- Be aware of fraud legislation, identify, and refer cases to the fraud investigation officers or internal audit where necessary.
- Provide information and advice on claiming HB or DHP, tenancy sign-ups, debt advice, employment, and training pathways, and signpost customers to other appropriate council or external services.
- Carry out calculations on housing benefit, household budgets with customers to determine affordability.
- Experience of carrying out customer interviews regarding housing benefit and tenancy sign-ups, providing information.
- Experience of carrying calculations on housing benefit, household budgets with customers to determine affordability.
- Negotiating skills at the appropriate standard to liaise with landlords and TA.
- Ability to develop, maintain, and monitor paper and electronic information, record, and filing systems.
- Computer literate in MS Office Pro (Word, Excel, PowerPoint, and Access) intermediate level or above.
- Good knowledge of relevant legislation and housing procedures relating to allocations (including Choice Based Lettings), temporary accommodation, and homeless families.
- Ability and willingness to attend evening and weekend meetings and events as required.
