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Client Success Specialist

3 months ago

London, Greater London, United Kingdom Law Business Research Full time
About the Role

Law Business Research is on the lookout for a Customer Success Executive focused on enhancing client satisfaction within their Practice Intelligence GTM division.

Key Responsibilities
  • Establish and nurture robust client relationships to promote retention and engagement.
  • Facilitate the onboarding process for new clients, ensuring a seamless transition.
  • Deliver comprehensive product training to clients, enhancing their understanding and usage of our offerings.
  • Address and resolve client inquiries promptly, ensuring a positive experience.
  • Continuously assess client needs and feedback to improve service delivery.
Ideal Candidate Profile

The successful candidate will possess:

  • Exceptional communication skills, both verbal and written.
  • A self-driven and detail-oriented approach to work.
  • The ability to adapt to changing client needs and business environments.

Law Business Research is dedicated to fostering an inclusive workplace. They provide a variety of benefits to support their employees, including eye care, pension contributions, a cycle to work scheme, and private healthcare.

They encourage candidates to express any adjustments needed during the application process to ensure accessibility and inclusivity.