Cloud Infrastructure Specialist

5 days ago


Gateshead, Gateshead, United Kingdom Reed Technology Full time
About the Role

We are seeking a highly skilled Cloud Infrastructure Specialist to join our team at Reed Technology. As an Infrastructure Engineer, you will play a crucial role in delivering high-quality technical support to clients, handling escalated issues, and ensuring the smooth operation of IT environments.

Key Responsibilities
  • Provide support for desktop, server, and network issues, ensuring timely resolution of technical problems.
  • Handle escalated incidents diagnosing and resolving complex technical issues.
  • Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions.
  • Manage and maintain client IT infrastructures, including servers, networks, and applications.
  • Install, configure, and upgrade hardware and software components.
  • Monitor system performance and reliability, implementing necessary updates and patches.
  • Create and maintain detailed documentation of client environments.
  • Assist with the planning and implementation of IT projects.
  • Collaborate with 3rd party vendors and service providers to resolve issues.
  • Provide guidance and mentorship to 1st line support staff, fostering knowledge sharing and skill development.
Requirements
  • Proficient in Microsoft 365/Azure - Managing Microsoft Azure & Office 365 including Conditional Access, Azure AD Connect, Exchange Online, SharePoint, Teams, InTune, and AutoPilot.
  • Strong knowledge of Windows Server - Including Active Directory, Group Policy, DHCP, and DNS.
  • Experience with Backup/Replication Technologies such as Veeam.
  • Experience with virtualization technologies such as VMware and Hyper-V.
  • Understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN.
  • Familiarity with firewall and security technologies.
  • Excellent troubleshooting and problem-solving skills.
  • Strong customer service orientation with the ability to communicate technical information to non-technical users.
  • Full clean UK driving license.
What We Offer
  • 25 Days Holiday + Bank holidays
  • Increasing annual leave allowances
  • Performance bonuses
  • Training and development plan
  • Flexible working options
  • Pension Scheme
  • Social events
  • And more...


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