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Resident Property Manager

2 months ago

London, Greater London, United Kingdom Deverell Smith Recruitment Ltd Full time
{"title": "Resident Manager", "description": "Job Title: Resident Manager

Location: London

Salary: £30-31K

Working hours: Monday - Friday 9am - 6pm with the occasional Saturday working (currently 1 in 3 Saturdays). A day off in lieu will be given on a Monday when required to work Saturday.

We are working with a build-to-rent company that is looking for a Resident Manager to join their team.

Key Responsibilities:
  • Act as the primary customer-facing representative for all current and prospective residents.
  • Ensure an exemplary experience from initial inquiry through move-in and during residency.
  • Innovate to elevate standards, exploring opportunities for improvement.
  • Drive customer satisfaction across all platforms (Zendesk/Google/Homeviews).
  • Achieve set targets for occupancy, revenue, and Net Promoter Scores.
  • Manage resident contracting, ensuring compliance with standards, legislation
  • Oversee applicant checks, screening, and commercial risk management.
  • Conduct inspections to maintain property standards and report maintenance issues.
  • Manage the move-out process, including deposit release.
  • Participate in events and enhance resident experiences.
Requirements:
  • Prior letting/property management experience
  • Strong customer service background
  • Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe
Key Skills:
  • Excellent written and verbal communication skills
  • Confident engagement with various stakeholders
  • Proactive, problem-solving attitude
  • Adaptable, resilient, and able to manage pressure
  • Strong attention to detail and effective task prioritization
", "lang_code": "en-US"}