Customer Service Representative

7 days ago


PoultonleFylde, Lancashire, United Kingdom Utility Collections Ltd Full time
Job Overview

We are seeking a highly organized and detail-oriented Support Administrator to join our team at Utility Collections Ltd.

About the Role

  • Provide exceptional customer service and support to our clients and internal teams.
  • Manage and maintain accurate records and databases to ensure seamless operations.
  • Collaborate with cross-functional teams to resolve issues and improve processes.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process and manage customer data, including updates and changes.
  • Assist in the development and implementation of new processes and procedures.

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1-2 years of experience in a customer-facing role or administrative support position.
  • Excellent communication and problem-solving skills.

What We Offer

  • A competitive salary and annual loyalty bonus.
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.

Utility Collections Ltd

We are a vibrant and rapidly growing debt recovery agency within the energy industry. Our mission is to provide exceptional service and support to our clients and customers.



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